Returns & Exchanges

At Online Door Store, we want you to be completely satisfied with your purchase. If your new doors aren't a perfect fit for your home, you can return them within 30 days of delivery provided they remain in their original, un-hung condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and details of the items you wish to return to receive a Return Merchandize Authorization (RMA).

• 2.
  Prepare the Doors

  Ensure all doors are placed back in their original protective packaging, including all hardware and documentation, to prevent damage during transit.

• 3.
  Schedule Collection

  Once your return is approved, we will coordinate with our specialized courier service to schedule a convenient pickup time from your property.

• 4.
  Inspection and Refund

  After our warehouse team inspects the returned items for quality assurance, we will process your refund to your original payment method within 5-7 business days.